{"xsrfToken":"c3d4e6e45614342ffa20db582cbb0908a21f3589_lout","branding":{"id":"1","key":"isd","name":"Izymes Support Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3e5080","headerLinkHoverBGColor":"#3e5080","headerBadgeColor":"#3e5080"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/442cc93b-66c6-48ff-94d5-19425e230d2c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzBkNDIwNC1mNTFmLTQxNGQtOTVmYS1kODA3ZjczMmQzZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ0MmNjOTNiLTY2YzYtNDhmZi05NGQ1LTE5NDI1ZTIzMGQyYyI6WyJyZWFkIl19LCJleHAiOjE3MzA5NTAzMjYsIm5iZiI6MTczMDk0OTcyNn0.sDB487iPi2_pc5k7oOEmBjnCOg6XUB4n9gJu1RxbiTo&client=ac0d4204-f51f-414d-95fa-d807f732d3da&mode=fit","logoId":"442cc93b-66c6-48ff-94d5-19425e230d2c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Izymes Help Center","sharedPortalName":"Izymes help desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Izymes Help Center","sharedPortalName":"Izymes help desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"isd","projectId":10505,"serviceDeskId":1,"name":"Izymes Support Desk","description":"<p>Welcome! You can raise a request for Izymes Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"15","name":"Become an Izymes Partner","descriptionHtml":"<p>We are always looking to collaborate with different solution partners or other vendors! Leave your email address and company name below and we will get in touch promptly.</p>","callToAction":"Become an Izymes Partner","introHtml":"<p>Interested in joining the Izymes Partner Program?</p>","icon":10633,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[1],"key":""},{"id":"14","name":"Discounts & Promotions","descriptionHtml":"<p>Interested in a promotional code? Let us know below.</p>","callToAction":"Discounts & Promotions","introHtml":"<p>Claim a discount or get in touch with us about a promotion!</p>","icon":10674,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[1],"key":""},{"id":"17","name":"Get a quote","descriptionHtml":"<p>Get a quote for Workzone for Bitbucket cloud. <br> To get an Atlassian Partner discount select your partner tier.<br> Specify the approximate number of users to calculate monthly cost.</p>","callToAction":"Get a quote","introHtml":"<p>Get a quote for Workzone for Bitbucket Cloud</p>","icon":10618,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10697,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10710,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10702,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10706,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[1],"key":""},{"id":"9","name":"Report a security vulnerability or incident","descriptionHtml":"","callToAction":"Report a security vulnerability or incident","introHtml":"<p>Describe the vulnerability or security incident</p>","icon":10639,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[2],"key":""},{"id":"19","name":"Sandbox Demo","descriptionHtml":"<p>Thank you for your interest in accessing the Demo sandbox for Workzone for Bitbucket. We just need a few bits of information to get you started.</p>\n<p>Once you have completed this form and opened clicked \"Send\" the ticket will open. Please REFRESH the page to see the automated response with your login details.</p>","callToAction":"Sandbox Demo","introHtml":"<p>Request access to the Izymes Product Demo Sandbox</p>","icon":10705,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10705","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10696,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10696","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10700,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10681,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10681","groups":[1,5],"key":""},{"id":"18","name":"Upgrade support","descriptionHtml":"<p>Let us know if you need assistance with upgrading an Izymes app.</p>","callToAction":"Upgrade support","introHtml":"<p>Need help with upgrading? Select this to request assistance.</p>","icon":10603,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[5],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10688,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":5,"name":"Technical & Upgrade Support"},{"id":2,"name":"Security"}],"orderMapping":{"2":[9],"1":[19,17,15,14,1,2,3,4,6,7,8],"5":[1,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0958940e-1cb7-337a-8219-6c4f466e66e2","appLinkName":"System Confluence","appLinkUrl":"https://izymes.atlassian.net/wiki","spaceKey":"ISD","spaceName":"Izymes Support Desk","spaceUrl":"https://izymes.atlassian.net/wiki/spaces/ISD","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":1,"kbLinkDomainURLs":["https://izymes.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzBkNDIwNC1mNTFmLTQxNGQtOTVmYS1kODA3ZjczMmQzZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzA5NTA5MjYsIm5iZiI6MTczMDk0OTcyNn0.r56ck21UZzLC3GeooHcTDAg8-x9GCyYKAE6tX74v5jA","targetCollection":"upload-project-10505","endpointUrl":"https://api.media.atlassian.com","clientId":"ac0d4204-f51f-414d-95fa-d807f732d3da","tokenDurationInMins":20}},"reqCreate":{"id":19,"projectId":10505,"form":{"name":"Sandbox Demo","descriptionHtml":"<p>Thank you for your interest in accessing the Demo sandbox for Workzone for Bitbucket. We just need a few bits of information to get you started.</p>\n\n<p>Once you have completed this form and opened clicked "Send" the ticket will open. Please REFRESH the page to see the automated response with your login details.</p>","callToAction":"Sandbox Demo","intro":"<p>Request access to the Izymes Product Demo Sandbox</p>","instructions":"<p>Thank you for your interest in accessing the Demo sandbox for Workzone for Bitbucket. We just need a few bits of information to get you started.</p>\n\n<p>Once you have completed this form and opened clicked "Send" the ticket will open. Please REFRESH the page to see the automated response with your login details.</p>","icon":10705,"iconUrl":"https://izymes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10705","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10802","fieldConfigId":"11241","label":"Product","description":"Which product are you evaluating?","descriptionHtml":"<p>Which product are you evaluating?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10348","label":"Workzone","selected":false,"children":[]},{"value":"10349","label":"Organizr","selected":false,"children":[]},{"value":"10350","label":"Reminders","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Izymes Product Demo Sandbox Request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/19","calendarParams":{"firstDay":0,"date":"2024-11-07T13:22:06+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0958940e-1cb7-337a-8219-6c4f466e66e2","appLinkName":"System Confluence","appLinkUrl":"https://izymes.atlassian.net/wiki","spaceKey":"ISD","spaceName":"Izymes Support Desk","spaceUrl":"https://izymes.atlassian.net/wiki/spaces/ISD","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":1,"kbLinkDomainURLs":["https://izymes.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzBkNDIwNC1mNTFmLTQxNGQtOTVmYS1kODA3ZjczMmQzZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzA5NTA5MjYsIm5iZiI6MTczMDk0OTcyNn0.r56ck21UZzLC3GeooHcTDAg8-x9GCyYKAE6tX74v5jA","targetCollection":"upload-project-10505","endpointUrl":"https://api.media.atlassian.com","clientId":"ac0d4204-f51f-414d-95fa-d807f732d3da","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2024-06-10T04:56:19.699327993Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Demo Request Form","submit":{"lock":true,"pdf":false},"templateFormUuid":"d93b12d9-caea-4efe-a6b6-595142eb1617"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"7f84ce44-1158-4722-b796-f722bc1b57a8"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"b946c19b-dac4-43a2-b2eb-ec83b3d5d8b8"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"te","label":"What is your email?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"tl","label":"What is your first name?","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"d93b12d9-caea-4efe-a6b6-595142eb1617"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2024-06-10T04:56:19.699327993Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Demo Request Form","submit":{"lock":true,"pdf":false},"templateFormUuid":"d93b12d9-caea-4efe-a6b6-595142eb1617"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"7f84ce44-1158-4722-b796-f722bc1b57a8"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"b946c19b-dac4-43a2-b2eb-ec83b3d5d8b8"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"te","label":"What is your email?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"tl","label":"What is your first name?","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"d93b12d9-caea-4efe-a6b6-595142eb1617"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}